Your Stay

WiFi, appliances, building amenities, and quick fixes for the things guests ask about most.

Guide / Your Stay

Connected

WiFi

Connect to the Flagship network (building-wide, no in-unit router). A splash page offers a free tier and a paid premium tier. Free is plenty for streaming and browsing. Details are also posted in the kitchen.

TV & streaming

All major streaming apps are pre-loaded and the WiFi is already connected. If streaming stutters during busy evenings, turn the TV off and on, let it reconnect, then open your app.

In the unit

Induction stove

Display shows "Lo"? The stove is locked. Hold the lock button on the far right until it beeps, then pick a burner and adjust with plus and minus.

Keurig

If it will not brew, press the lower part of the brew ring instead of the center.

Balcony door

It is unlocked, just genuinely heavy. Pull firmly. Give the rest of your party a heads-up so nobody is surprised when it moves. The balcony has ocean and bay views with both sunrise and sunset.

Extra bedding

An extra blanket lives inside the pull-out couch, and additional sheets, blankets, and towels are provided for pull-out guests. Unit towels stay indoors; please do not take them to the beach.

The computer in the unit

It is not available for guest use. A free business center PC is on the first floor: left of the elevators, down the hall to the right of the on-site store.

Around the building

Everyday logistics

Trash

No trash chute on this floor. Leave tied bags in the hallway; bins are near the elevators at the far end and staff collect regularly.

Food delivery

DoorDash and similar services work fine. Put your unit number in the delivery notes and meet the driver in the lobby, since drivers cannot come up unescorted.

Something not working?

Tell us right away and we will get on it. Include a photo if you can.

Text the issue