FAQ

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Guide / FAQ

Check-in & checkout

What time is check-in?
Anytime after 3:00 PM at no extra charge. Arrivals after 8:00 PM incur a late check-in fee of $30/hr, billed in 30-minute increments. Early check-in may be available at $45/hr depending on the cleaning schedule; request in advance.
What time is checkout?
Standard checkout is 10:00 AM. Late checkout can be requested from the day before through the morning of departure, subject to availability. The latest possible checkout is 1:00 PM. Approved late checkout is $60/hr; unapproved is $250/hr with no exceptions.
How do I receive my check-in instructions?
They are sent at check-in time on arrival day. First, submit the first and last name of every adult in your party. If anything is incomplete, check-in may be delayed.
How does key handoff work?
This is a private condo, so the front desk cannot issue our key. A team member meets you with it. Text your ETA at 60 minutes and again at 30 minutes out to 609-740-3092 so we can coordinate. One key, one in-person check-in.
Can someone else check in on my behalf?
Yes, as long as they are listed as a guest on the reservation. Only one key is provided and only one in-person check-in is performed.
What is the checkout process?
Place the key and parking pass on the kitchen counter near the stove, take a clear photo of both, and upload it to your Airbnb or VRBO message thread. For Booking.com and direct bookings, text the photo to 609-740-3092. The photo is proof of key return and marks your official checkout time.
What should we do before leaving?
Trash in the hallway in tied bags, soiled towels on the bathroom floor, start the dishwasher, discard open food, turn off lights and appliances, check for belongings, set AC to 78°F in summer or heat to 60°F in winter, then do the key photo step.

Getting there & parking

What is the address?
60 North Maine Ave, Atlantic City, NJ 08401. The unit is Room 1803 on the 18th floor, last room to the left when you exit the elevator.
How do I get to the 18th floor?
At the elevator keypad, press 18. The screen directs you to elevator A, B, C, or D. On the 18th floor, Room 1803 is the last room to the left.
Where do I park and how does the parking pass work?
Park in the building garage. The pass will be in the unit on the table or counter; place it on your dashboard. Unreturned passes incur a $75 building fee. At checkout, leave it on the counter next to the key and photograph both.
What is the Flagship building?
A condominium and timeshare resort. Our unit is privately owned; the front desk manages the timeshare side and cannot issue our key. If the front desk gives conflicting information, our instructions take precedence.

Unit & amenities

What does the unit include?
One bedroom plus a pull-out couch in the living area. Kitchen with a two-burner induction stovetop, microwave, mid-size fridge with freezer, and cutting board. Balcony with ocean and bay views (sunrise and sunset). Sheets, blankets, and towels provided, plus a Bluetooth speaker. Unit towels cannot go to the beach.
What is the WiFi?
Building-wide WiFi, no in-unit router. Connect to the "Flagship" network; a splash page offers a free tier (usually plenty) and a paid premium tier. Details are also posted in the kitchen.
How do I use the induction stove?
If the display shows "Lo," the stove is locked. Hold the lock button on the far right until it beeps, then select your burner and adjust with plus and minus.
Does the unit have a TV?
Yes, with all major streaming apps pre-loaded and WiFi connected. If streaming glitches during heavy building usage, power the TV off and on and let it reconnect before opening an app.
Is there a computer available?
The computer inside the unit is not available. A free business center PC is on the first floor: left of the elevators, down the hall to the right of the on-site store.
What about extra bedding for the pull-out couch?
An extra blanket is inside the pull-out couch, and additional sheets, blankets, and towels are provided for pull-out guests.
What should I know about the balcony door?
It works but is very heavy to open and close. Pull firmly, and give others in the unit a heads-up before moving it.
Are there building amenities?
Gym and arcade on the 6th floor; pool, hot tub, and restaurant on the 7th. Bring your key for pool access. If an attendant denies access, contact us at 609-740-3092 and we will coordinate with security.
Is there laundry?
Yes: coin-operated laundry with 3 washers and 2 dryers on the 2nd floor, open 24 hours, with a change machine and detergent vending on site.
Where does trash go?
Tied bags in the hallway; there is no chute on this floor. Bins are near the elevators at the far end, and staff collect regularly.
Is there a convenience store nearby?
A small on-site store is on the first floor (hours vary). Cedar Market is two blocks away and visible from the balcony. Shopping before arrival gets you the best selection.
Can we order food delivery?
Yes. DoorDash and similar work fine. Include your unit number in the delivery notes and meet the driver in the lobby; drivers cannot come up unescorted.

Fees

What is the early check-in fee?
$45/hr, subject to availability based on the cleaning schedule. Request in advance.
What is the late check-in fee?
$30/hr for arrivals after 8:00 PM, billed in 30-minute increments.
What is the late checkout fee?
Approved late checkout is $60/hr, latest 1:00 PM. Unapproved late checkout is $250/hr with no exceptions.
How much is key replacement?
$60, and it invalidates all existing keys for the unit.
How much is parking pass replacement?
$75. It is a building-issued fee, not ours.
What is the pet fee?
$45 for approved small dogs only, evaluated case by case. Never bring a pet without prior approval.

Policies

What is the pet policy?
Small dogs only, case by case. Share the breed, approximate size, and temperament before bringing the pet. If approved, a $45 cleaning fee applies.
Is smoking allowed?
Smoking is against building rules inside the unit. Smoking strictly on the balcony may be tolerated, but any smoke scent, residue, or damage inside results in fines.
Can visitors who are not staying come by?
Yes, visitors who are not overnight guests are permitted.
Is there a security deposit at check-in?
No separate deposit is collected at check-in; your booking platform handles it. Payment outside the platform only happens for approved extras (late check-in, late checkout, early check-in, pets) or key replacement.
How does the cancellation policy work?
The refund depends on the policy agreed to at booking. Start the cancellation through your booking platform to see the exact refund. We cannot cancel on your behalf or override the platform's policy.
Can I change my payment method?
Payments are handled by your booking platform; we do not have access to payment details. Contact platform support or update the card on your account. For direct bookings, contact us at 609-740-3092.
Where are the house rules?
On your booking platform listing, and a printed copy is inside the unit. Please read both the rules and the manual before and upon arrival.
What if something is broken or damaged on arrival?
Inspect the unit on arrival and report anything broken, damaged, dirty, or out of place by 10:00 PM on check-in day. This gets it fixed fast and protects you from liability for pre-existing damage.

Local info

Is the area safe?
Yes. The building sits directly on the boardwalk, next to million-dollar homes in a newly renovated section of Atlantic City. The boardwalk is steps from the door and great for biking and walking.
Is beach access free?
Yes. Atlantic City does not require beach passes.
Are beach towels provided?
No beach-specific towels are provided, and unit towels must not be taken to the beach.
Is the Island Waterpark nearby?
Yes, just a few blocks away. You also have access to all public resort areas; the building pool requires your unit key.
Are reservations needed for the building restaurant?
No, walk-ins are welcome at the 7th floor restaurant.
Where can I get flowers delivered?
Atlantic City Flower Shop, Chester's Plants and Flowers, and Rain Florist in Ventnor. Ask the front desk if they can hold a delivery for pickup, since room delivery is hard to coordinate.
Any recommendations for things to do?
The boardwalk for biking, walking, and dining; the 7th floor pool, hot tub, and restaurant; the Island Waterpark a few blocks away. Tell us what you enjoy in chat and we will give specific picks.

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